Returns, Refunds & Buyer Protection Policy
Designed for transparency, fairness, and diaspora confidence
Our Philosophy
Myezer exists to close the distance between you and the makers, artisans, and small businesses who craft what you love back home. Every seller on our platform is a small business owner many operating out of Lagos and other African cities and we've built this policy with that reality in mind. We believe in fairness for both sides of every transaction.
No General Returns or Refunds
Because our sellers are independent small businesses, Myezer does not currently offer a general return or refund policy. All sales are considered final once an order is confirmed and payment is processed.
We ask that buyers review product descriptions, photos, and seller details carefully before purchasing. If you have questions about an item, reach out to us before you buy — we're here to help.
Myezer Buyer Protection
While we cannot guarantee returns, we will step in and make it right in specific situations. Click the "What We Cover" tab to learn more.
What We Cover
Your order never arrives
If your package does not arrive within the stated delivery window and tracking shows no movement for 10+ business days, file a dispute and we will investigate. If we confirm non-delivery, you will receive a full store credit or, at our discretion, a refund.
You receive the wrong item
If what arrives is materially different from what was ordered (wrong product, wrong variant, wrong size), you are covered. We'll work with the seller to resolve it and if they cannot, we will issue store credit or a replacement where possible.
Your item arrives significantly damaged
Damage must be reported within 48 hours of delivery with clear photos. We will assess each case individually. Where damage is confirmed to be a fulfilment or packaging issue, you will be eligible for store credit or a partial credit toward a future order.
Suspected fraud or unauthorized charge
If you believe a transaction on your Myezer account was made without your authorization, contact us immediately at support@myezer.com. We take fraud seriously and will act fast.
In most eligible cases, we'll issue store credit toward a future Myezer purchase. In confirmed cases of non-delivery or fraud, a full refund may be issued at our discretion.
What Is Not Covered
- Change of mind or buyer's remorse
- Items described accurately but that didn't meet personal expectations
- Damage caused after delivery
- Delays due to customs, international shipping carriers, or circumstances outside the seller's control
- Disputes filed more than 7 days after delivery confirmation
How to File a Dispute
Email Us
Email support@myezer.com with the subject line: Buyer Protection Claim [Order #]
Provide Details
Include your order number, a description of the issue, and supporting photos where applicable
We Respond
Our team will respond within 3–5 business days
We handle all disputes directly. We do not involve sellers in customer communications without your knowledge.
A Note From Us
We know trust is everything especially when you're buying across borders for the first time. We vet every seller on Myezer and hold them to quality and communication standards. If a seller repeatedly fails our buyers, they lose their place on the platform. Full stop.
This policy will evolve. As Myezer grows and our seller ecosystem matures, we intend to introduce more robust buyer protections including possible return windows for select product categories. We'll always be transparent about changes.
Thank you for shopping with us and for supporting African makers.
The Myezer Team